1. Purpose of this Notice
This Notice provides information about the use of artificial intelligence systems within the Festina.ai platform, their capabilities and limitations, and the responsibilities of users when using results generated by the platform.
Festina.ai is a technological auxiliary tool intended for business and professional users. The platform is not a lawyer, court, arbitration body, tax advisor or other authorised expert and does not replace independent professional assessment by a qualified person.
2. Use of AI in the platform
The platform uses artificial intelligence systems, including generative AI and large language models, to process user instructions, documents and other sources selected by the user.
Platform features may include:
- Conversation with an AI assistant and answering questions based on user documents and available legal knowledge bases;
- Analysis of contracts and other documents, recognition of changes and assessment of possible legal or business risks;
- Comparison of different document versions;
- Creation of summaries, proposals, drafts and other textual results;
- Translation of documents between supported languages;
- Searching laws, court decisions and other available legal content;
- Semantic search and processing of documents within user workspaces;
- Categorisation of changes by type and assessed risk level, and creation of recommendations for further action.
Individual features depend on the selected package, account configuration, available sources and technical capabilities of the platform.
3. Notice of interaction with AI
When you use AI chat, document analysis, comparison, translation, summarisation, text generation or another AI feature, you are communicating with an artificial intelligence system, not a natural person.
Responses, analyses, translations, summaries, recommendations and other results of such interaction are generated or substantially created with the help of artificial intelligence, unless expressly stated otherwise for a particular content.
This information is made available to you before or at the latest upon your first direct interaction with the relevant AI feature. A system that directly communicates with a natural person must clearly enable you to understand that you are communicating with artificial intelligence.
4. Nature and limitations of AI results
Platform results are created by statistical and computational processing of user instructions, selected documents, available sources and patterns contained in the AI models used.
Due to the nature of generative AI, results may:
- Contain factual or legal inaccuracies;
- Be incomplete, outdated or outside the relevant context;
- Misinterpret a document, question or user intent;
- Cite a non-existent, amended or inapplicable regulation, court decision, source or quotation;
- Contain inappropriate translations, summaries, conclusions or recommendations;
- Omit circumstances that are important for a particular case;
- Produce different results for the same or similar queries; or
- Generate content similar to content generated for other users.
A displayed risk assessment, severity mark, recommendation or other AI conclusion represents a computer-generated auxiliary assessment, not a final legal conclusion or confirmation of compliance.
The service provider does not guarantee that every result is accurate, complete, current, unique, suitable for a particular purpose or applicable to a particular case.
5. Mandatory professional verification
You are obliged to independently review, verify and, if necessary, correct every platform result before use.
In particular, the following must be verified:
- Facts, names, dates and monetary amounts;
- Legal provisions and the version of the regulation that applies;
- Authenticity, content and legal relevance of court decisions;
- Deadlines, jurisdiction and procedural rules;
- Quotations and links to legal or other sources;
- Translations and the meaning of professional terms;
- Applicability of the result to the circumstances of a particular case; and
- Existence of necessary authorisations, approvals or professional opinions.
You must not use a platform result without appropriate professional verification as the sole basis for a legal opinion, court or administrative filing, contract, decision on the rights of another person or another decision that may produce significant legal, financial or business consequences.
It is recommended that you first review the AI summary and then verify in detail individual changes, risks and recommendations.
6. Human oversight and user responsibility
The final decision on the use of results is always made by you or another authorised natural person.
You remain responsible for:
- The content of your queries, documents and instructions;
- The selection of sources used in the analysis;
- Verification of results;
- Professional assessment and interpretation of results;
- Changes to results before their use;
- Communication of results to clients, courts, authorities or third parties; and
- All decisions, actions and omissions based on the platform result.
The service provider does not review or approve individual results as legal or other professional documents, unless such a service is expressly agreed by a separate written contract.
7. Prohibited and inappropriate uses
The platform must not be used:
- For making decisions that produce legal effects or similarly significantly affect a natural person without genuine and appropriate human oversight;
- As the sole basis for decisions on employment, termination, creditworthiness, insurance, healthcare or access to basic private or public services;
- For unlawful profiling, discrimination, manipulation or exploitation of the vulnerability of natural persons;
- For creating or spreading fraudulent, misleading, defamatory or illegal content;
- For falsely presenting AI results as content created or verified by a specific natural person;
- For infringing copyright, trade secrets, professional secrecy, personal data protection or other rights of third parties;
- For attempting to circumvent security restrictions or protective mechanisms of the platform;
- For developing a competing system by unauthorised collection of results, technical data or platform features; or
- Contrary to the Terms of Service and applicable regulations.
The platform is not intended for use by a judge, arbitrator or other person as a system for making a final decision in a specific judicial, arbitration, administrative or other proceeding in which that person performs the function of an independent decision-maker. The permissibility of other forms of use in the judiciary must be assessed according to the specific function, purpose and applicable rules.
8. User data and confidentiality
You independently decide which documents, queries, instructions and other data to enter into the platform.
You are responsible for ensuring that:
- You have the right and legal basis for entering and processing the data;
- The entry of data is in accordance with professional and business secrecy;
- The processing of personal data is lawful;
- No more personal or confidential data is entered than necessary;
- Data subjects have been provided with the necessary information; and
- Where necessary, risk or data protection impact assessments have been carried out.
You should, where possible, remove or pseudonymise data that is not necessary for the purpose of processing before entering it.
Special categories of personal data, data on criminal convictions and offences, data covered by attorney-client or other professional secrecy, and other particularly sensitive data may only be entered if it is necessary, permitted and appropriately protected.
Detailed rules on personal data processing are regulated by the Privacy Policy and the Data Processing Agreement — DPA.
9. Use of data for model training
The service provider does not use documents, user queries, conversation content or results generated in the user workspace for training, retraining or customising general artificial intelligence models of the service provider or third parties.
An exception is possible only if you have been clearly informed in advance, if there is a separate written contractual basis and if all requirements of applicable regulations are met. Acceptance of the Terms of Service alone is not considered approval for training models on user content.
The service provider may process technical, security and aggregated usage data to maintain security, billing of consumption, prevention of abuse, diagnosis of problems and improvement of platform operation, provided that such data is processed in accordance with applicable regulations and contractual documents.
10. Technological infrastructure and third-party models
The platform relies on the infrastructure and technological services of Microsoft Ireland Operations Limited, including Microsoft Azure and related Microsoft artificial intelligence services.
Depending on the selected technical configuration, processing may use Regional Standard, Data Zone Standard (EUR) or Global Standard configurations. The regional configuration may include the Sweden Central data centre.
The exact location and scope of processing depend on the activated service, selected model, capacity availability and agreed configuration. Use of the Global Standard configuration does not necessarily mean that all processing is carried out exclusively in Sweden or only within the European Economic Area.
More detailed information on the role of Microsoft, processing locations, data transfers and protective measures is available in the Data Processing Agreement and the List of Processing Subcontractors.
11. Rights to user content and results
You retain the rights you have to documents, data and other content you enter into the platform.
The service provider is granted a limited right to technically process such content solely to the extent necessary to provide, secure, maintain and protect the agreed service and to fulfil legal obligations.
You may use results generated at your request for your permitted business and professional needs, subject to compliance with applicable regulations and the rights of third parties.
Due to the way generative AI works, the service provider does not guarantee:
- That the result meets the conditions for copyright or other protection;
- That you can acquire exclusive rights to the result;
- That the result will not be similar to another person's content; or
- That the result does not contain elements that require additional verification of third-party rights.
12. Labelling of AI content
The service provider applies reasonable and technically available measures to make it clear to you when you are communicating with an AI system and when content is generated or significantly modified with the help of AI.
When required by applicable regulations and technically feasible, AI-generated or modified content may contain machine-readable labels or other technical data enabling its recognition. Article 50 of the AI Act provides for transparency obligations for systems that directly communicate with natural persons and for certain generative AI results.
You are responsible for additionally visibly labelling AI-generated or modified content when you publish or use it in a way for which such a label is legally required, especially for artificially generated or modified audio, image or video content and certain text published to inform the public on matters of public interest.
13. Usage records and analytics
To provide the service, bill consumption, manage user accounts, security and diagnostics, the platform may record data such as the feature used, the model used, the number of calls and the credits consumed.
Access to such data is limited to authorised persons and service providers who need it to perform contractual, security, technical or legal obligations.
More detailed information on processing and retention periods is available in the Privacy Policy, DPA and Information Security Addendum.
14. Support and reporting of irregularities
You can report:
- An inaccurate or potentially harmful result;
- Suspicion of a personal data breach;
- A security vulnerability or incident;
- Inappropriate behaviour of the AI system;
- Intellectual property infringement; or
- Another problem related to the use of artificial intelligence.
Reports are sent to:
Customer and technical support: support@festina.ai
Legal reports and requests: legal@festina.ai
The report should contain a description of the problem, the name of the feature used, the approximate time of the event and other data needed to find and investigate the problem. Confidential or personal data should only be included to the extent necessary to process the report.
15. Relationship to other documents
This Notice should be interpreted together with the following documents:
- Terms of Service of Festina.ai;
- Privacy Policy;
- Cookie Policy;
- Data Processing Agreement — DPA;
- Information Security Addendum;
- List of Processing Subcontractors; and
- A separate contract or offer, if concluded with you.
In case of inconsistency, the DPA takes precedence in matters of personal data processing, and a separate Enterprise contract takes precedence in matters expressly regulated differently by it.
16. Changes to this Notice
The service provider may amend this Notice to comply with changes to the platform, the models used, technology, security requirements or applicable regulations.
An updated version will be published on the website indicating the version and date of the last update. If the change significantly affects the way AI is used or your rights, users will be notified in an appropriate manner before the change takes effect, unless immediate change is necessary for security or compliance with a legal obligation.